1. Introduction
Kontak Technologies, Inc. (referred to as “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Notice for Clients explains how we collect, use, disclose, and safeguard your personal information when you use the Kontak mobile application (the “App”) to find and engage Service Providers for services (“Clients”).
This Privacy Notice is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and other relevant privacy laws and issuances of the National Privacy Commission (NPC) of the Republic of the Philippines.
2. Data Protection Officer (DPO) Contact Details
For any concerns regarding the processing of your personal data, you may contact our Data Protection Officer at:
Name of DPO: Jennilynd Nofuente
Email: kontakph@gmail.com
3. What Personal Data We Collect
When you use the App as a Client, we may collect the following types of personal data from you:
Information You Provide Directly:
Account Information: Full name, email address, phone number, physical address, username, and password.
Service Requests: Details of the services you request, including the type of service, desired location for service delivery, preferred date and time, and any specific requirements or instructions for the Service Provider.
Communication Content: The content of your communications with Service Providers through the App, as well as any communications with our customer support team.
Payment Information: Payment card details, e-wallet information, or other payment method information necessary for processing payments for services. Please note that payment processing may be handled by third-party payment processors, and their privacy policies will also apply.
Feedback Data: Information you provide when rating and reviewing Service Providers, participating in surveys, or providing feedback about the App.
Information We Collect Automatically:
Device and Usage Information: Information about your mobile device, including the device model, operating system, unique device identifiers, IP address, mobile network information, browser type, and software information. We also collect data on how you interact with the App, such as features accessed, pages viewed, time spent on the App, clickstream data, and crash logs.
Location Data: With your explicit consent, we may collect your precise or approximate device location data through GPS, Wi-Fi, or cellular network data. This is used to connect you with nearby Service Providers and to enable location-based features of the App. You can control the collection of your location data through your device settings.
Transaction History: Records of the services you have engaged, the Service Providers you have used, the dates and times of service delivery, and the payments you have made.
Information We Collect from Third Parties:
Service Providers: We may receive feedback, ratings, or reviews about your interactions as a Client from Service Providers.
4. How We Use Your Personal Data
We process your personal data for the following purposes, based on the identified legal bases under the Data Privacy Act of 2012:
To Provide and Maintain the App Services (Performance of a Contract):
Creating and managing your Client account.
Enabling you to search for and find suitable Service Providers.
Facilitating communication between you and Service Providers regarding your service requests.
Processing your payments for services.
Providing customer support and technical assistance.
Managing and responding to your inquiries and requests.
For Safety, Security, and Fraud Prevention (Legitimate Interests and Compliance with Legal Obligation):
Detecting, preventing, and addressing fraud, abuse, security incidents, and other illegal or harmful activities on the App.
Enforcing our Terms and Conditions for Clients and other policies.
For App Improvement and Personalization (Legitimate Interests):
Monitoring and analyzing usage trends and patterns to improve the App’s functionality, features, and user experience.
Personalizing your search results and recommendations for Service Providers.
Conducting research and analytics to understand user behavior and market trends.
For Communication and Marketing (Consent or Legitimate Interests):
Sending you operational notifications, updates, and service-related announcements.
With your explicit consent, sending you promotional materials, special offers, and information about new features or services offered by Kontak Technologies, Inc. or its partners.
Facilitating your participation in surveys, promotions, or contests.
For Legal Compliance (Compliance with Legal Obligation):
Complying with applicable laws, regulations, legal processes, and governmental requests (e.g., tax reporting, court orders).
Protecting the rights, property, or safety of Kontak Technologies, Inc., our Users, or the public.
Establishing, exercising, or defending legal claims.
5. How We Share Your Personal Data
We may share your personal data with the following categories of recipients:
With Service Providers: When you submit a service request, we will share relevant information with potential Service Providers. This typically includes your name, preferred contact method (e.g., phone number), the desired location for service delivery, and the specific details of your service request.
Third-Party Service Providers: We engage trusted third-party service providers to perform functions on our behalf and help us operate the App. These may include:
Payment processors (e.g., banks, e-wallet providers) for handling transactions.
Cloud hosting providers for data storage and infrastructure.
Analytics and marketing service providers.
Customer support providers. These third parties have access to your personal data only to perform these tasks on our behalf and are contractually obligated to protect your data and not disclose or use it for any other purpose.
Legal and Regulatory Authorities: We may disclose your personal data to law enforcement agencies, government bodies, regulatory authorities (e.g., National Privacy Commission, BIR), or other legal authorities if required to do so by law, court order, subpoena, or if we believe in good faith that such disclosure is necessary to comply with legal obligations or protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, restructuring, sale of assets, or other business transaction involving Kontak Technologies, Inc., your personal data may be transferred as part of that transaction. We will provide notice if your personal data becomes subject to a different privacy notice as a result of such a transfer.
With Your Consent: We may share your personal data with third parties for other purposes with your explicit consent.
6. Data Retention
We will retain your personal data for as long as your Client account is active or as needed to provide you with services through the App, comply with our legal obligations, resolve disputes, and enforce our agreements.
The specific retention period for your personal data depends on the nature of the data and the purpose for which it was collected. For example:
Account information will be retained as long as your account is active.
Transaction records will be retained for periods required by tax and accounting laws (e.g., 10 years for certain financial records).
Even after you deactivate your account or cease to use the App, we may retain certain information for a period as required by law (e.g., for audit purposes, tax compliance), or as necessary for legitimate business purposes (e.g., fraud prevention, dispute resolution, aggregated analytics that do not identify you personally).
7. Your Rights Under the Data Privacy Act
As a data subject, you have the following rights under the Data Privacy Act of 2012:
Right to be Informed: You have the right to be informed about the collection and processing of your personal data, including the purposes for which it is being collected, the identities of recipients, and the measures taken to protect it.
Right to Object: You have the right to object to the processing of your personal data, especially when the processing is based on legitimate interest or direct marketing, and you can object to automated processing.
Right to Access: You have the right to reasonable access to your personal data.
Right to Rectification: You have the right to dispute the inaccuracy or error in your personal data and demand its correction.
Right to Erasure or Blocking: You have the right to suspend, withdraw, or order the blocking, removal, or destruction of your personal data from our filing system upon discovery and substantial proof that the personal data is incomplete, outdated, false, unlawfully obtained, or used for unauthorized purposes.
Right to Data Portability: You have the right to obtain a copy of your personal data in an electronic or structured format, or to have it transmitted directly to another data controller, where technically feasible.
Right to File a Complaint: You have the right to file a complaint with the National Privacy Commission (NPC) if you believe that your rights under the Data Privacy Act have been violated or if your personal data has been misused, mishandled, or unlawfully disclosed.
Right to Damages: You have the right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of personal data, or any violation of your rights as a data subject.
To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 2 of this Privacy Notice. We may require you to verify your identity before responding to your request to ensure the security of your personal data.
8. Data Security Measures
We are committed to protecting your personal data. We have implemented and maintain reasonable and appropriate organizational, physical, and technical security measures to protect your personal data against accidental or unlawful destruction, alteration, and disclosure, as well as against any other unlawful processing. These measures include, but are not limited to:
Implementing access controls and authentication mechanisms to restrict unauthorized access to personal data.
Using encryption technologies (e.g., SSL/TLS) for data in transit.
Storing data on secure servers with appropriate firewall and intrusion detection systems.
Regularly conducting security assessments and vulnerability testing.
Implementing strict data handling and privacy policies and training our personnel on data protection best practices.
Maintaining a data breach response plan.
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
9. Links to Other Websites and Services
Our App may contain links to other websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party’s website or service. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of those third parties.
10. Children’s Privacy
Our App is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 18 without parental consent, we will take immediate steps to delete such information from our records.
11. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our data processing practices, legal requirements, or App functionalities. We will notify you of any material changes by posting the updated Privacy Notice on the App, sending you an email notification, or through other appropriate communication channels. Your continued use of the App as a Client after the effective date of the revised Privacy Notice constitutes your acceptance of the changes.
12. Contact Us
If you have any questions or concerns about this Privacy Notice for Clients, our data privacy practices, or if you wish to exercise your data subject rights, please do not hesitate to contact our Data Protection Officer at: kontakph@gmail.com